Frequently Asked Questions
Ordering
Is there a minimum order amount?
Is there a minimum order amount?
You can order as much or as little as you like. The amount you order will only affect the shipping cost.
Can I make changes or add items to an existing order?
Can I make changes or add items to an existing order?
Once we have received your order, we cannot make adjustments to your order. You would need to make a new order.
Shipping
How do you keep chilled or frozen items cold during transit?
How do you keep chilled or frozen items cold during transit?
We use ice packs which you are welcome to use or dispose of. We may use more in the summer or frozen ice, because of the heatwaves due to global warming. Please note, we add no margin on ice packs or delivery, we just charge what we are charged to keep costs for our customer at a minimum.
What are your delivery areas and order cutoff times?
What are your delivery areas and order cutoff times?
We currently deliver to the UK. Orders will be dispatched from Monday - Friday, with a cut off point at 12pm.
Do I need to be home to accept my package?
Do I need to be home to accept my package?
We highly recommend you are home to accept your delivery. We send your parcel tracked delivery and we cannot be held responsible for deliveries left outside your home if you are not able to accept your delivery.
Due to the product not being meat or dairy or fish, defrosted but still chilled items due to delayed delivery or not being at home can be refrozen. Warm or blown defrosted items should be photographed, sent to our team as evidence and thrown away. Please see our Refund Policy for further information.
What happens if my order is delayed or damaged in transit?
What happens if my order is delayed or damaged in transit?
Please use the tracking provided to contact the courier with your complaint. Please place a personal complaint to the delivery courier and inform our team and we will also raise a complaint with the courier. If your order is damaged, please send a photo of your delivery to our team and the courier.
Refund Policy
All Products
All Products
Requests for refunds should be emailed to hello@vbites.com within 48 hours of delivery time. Physical returns are not accepted. We ask customers to dispose of or keep the product due to health and safety regulations. Photograph proof of damage required alongside the package label.
Due to the product not being meat or dairy or fish, defrosted but still chilled items due to delayed delivery or not being at home can be refrozen. Warm or blown defrosted items should be photographed, sent to our team as evidence in your refund and thrown away.
Non-Refundable Exceptions
Non-Refundable Exceptions
Taste preferences, incorrect shipping address and reporting past the return 48 hours of delivery are exempt from refunds.
Product Range
Where do your raw materials come from?
Where do your raw materials come from?
To minimise the ecological footprint of our products, we strive to primarily use raw materials from Austria and other European countries. Our pea protein, for example, comes from France, Belgium, and Denmark. For some ingredients, we have to look to more distant lands – for example Peppers.
Do you use any additives?
Do you use any additives?
We place great value on natural ingredients and therefore avoid preservatives and flavour enhancers. However, methylcellulose in tiny quantities, obtained from trees, is essential for the shape and texture of some products.
How do you achieve the meat-like texture?
How do you achieve the meat-like texture?
Through a purely physical process, extensive know-how, and natural ingredients.
That’s precisely what makes VBites unique.
Do your products contain sugar?
Do your products contain sugar?
We do not use refined sugar. However, marinades naturally contain sugar from ingredients such as tomato paste, pumpkin puree, or mango puree. Generally, our sugar content is negligible.
Do your products contain nuts?
Do your products contain nuts?
All currently available products contain no nuts.
