Shipping policy

How do you keep chilled or frozen items cold during transit?

We use ice packs which you are welcome to use or dispose of. We may use more in the summer or frozen ice, because of the heatwaves due to global warming. Please note, we add no margin on ice packs or delivery, we just charge what we are charged to keep costs for our customer at a minimum.

What are your delivery areas and order cutoff times?

We currently deliver to the UK. Orders will be dispatched from Monday - Thursday, with a cut off point at 12pm. 

Do I need to be home to accept my package?

We highly recommend you are home to accept your delivery. We send your parcel tracked delivery and we cannot be held responsible for deliveries left outside your home if you are not able to accept your delivery. 

Due to the product not being meat or dairy or fish, defrosted but still chilled items due to delayed delivery or not being at home can be refrozen. Warm or blown defrosted items should be photographed, sent to our team as evidence and thrown away. Please see our Refund Policy for further information.

What happens if my order is delayed or damaged in transit?

Please use the tracking provided to contact the courier with your complaint. Please place a personal complaint to the delivery courier and inform our team and we will also raise a complaint with the courier. If your order is damaged, please send a photo of your delivery to our team and the courier.